Introduction
Ensure that all customer orders are captured and queries are dealt with timeously
Duties & Responsibilities
Responsibilities/Outputs:
- Administration of all current and new orders
- Administration of all order mailboxes
- Administration of all order capturing in accordance with order capturing procedure
- Administration of all Call Centre daily reconciliation reports
- Administration of all confirmations to customers
- Administration of Credit blocks and updating of relevant communication
- Administration of order issues and updating of relevant communication
- Daily filing of all orders received in accordance with call centre filing procedure
- Hourly feedback on outstanding orders not captured.
Desired Experience & Qualification
Qualifications:
- National senior certificate / Grade 12 is essential
- NQF Level 4 – 5 / Higher certificate in Call Centre is essential
Experience:
- 5 years’ experience in Call Centre Environment is essential
- 3 years’ experience in ERP systems
- Display ability to work with large volumes of detail oriented tasks
Competencies:
Computer Literacy
- Advanced Microsoft packages
- Basic knowledge of SAP
Behavioural Competencies
- Problem solving skills
- Planning skills
- Interpersonal skills
- Communication skills
- Coping under pressure
- Conflict handling skills
Package & Remuneration
Neg
Interested?
Correspondence will be conducted with shortlisted candidates only.
Sephaku Cement is an employer of equal opportunity and supports the philosophy of regional demographic representivity.
Please apply through PNET on the following link:
http://www.pnet.co.za/5/job.html?&OfferId=3226200&cid=B2C_CLC_SYS8_Listing
Good Luck! 🙂
