Call Centre Agent Position At Fly Safair

Call Centre Agent Position At Fly Safair. Are you passionate about delivering exceptional customer service and creating memorable experiences? Fly Safair, South Africa’s leading low-cost airline, is looking for dedicated and enthusiastic individuals to join our dynamic team as Call Centre Agents. In this role, you’ll be at the forefront of ensuring our customers enjoy a seamless journey from booking to boarding.

If you thrive in a fast-paced environment and have a knack for problem-solving, this could be your ticket to a fulfilling career in the aviation industry!

Here Are Details about this opportunity:

Location

Johannesburg, Gauteng

Full job description

Receive calls from customers / passengers;
Deal with problems such as delays, cancellations etc.;
Explain processes to customers and assisting them where necessary;
Work in a team and longer than normal hours (shift work);
Deal with confidential information; – Communicate with customers both verbally and in writing.

Grade 12;
One (1) to four (4) years? experience in a Call Centre Environment;
Travel or relevant qualification will be an advantage;
Excellent communication in English ? speak, read and write;
Solid computer literacy; – Excellent phone etiquette;
No criminal or credit record;
Able to work on weekends, public holidays and flexible hours as required;
Own transport would be an advantage.

Personal Attributes:

Punctual;
Excellent understanding or experience of delivering great customer service to a customer;
High degree of patience and assertiveness;
Conflict resolution skills; – Immaculate time keeping;
Trustworthy, professional and reliable, including dealing with confidential information;
The ability to work well under pressure;
Practice good time management and willingness to work longer than normal office hours;
Remains focused in order to handle objections.

Shifts: