Afda Is Looking For A Receptionist
Receptionist at Afda Johannesburg Campus available to start immediately.
The Receptionist reports to the Recruitment Officer.
Primary roles will include being responsible for answering incoming calls, directing calls to appropriate staff, delivery receipt and providing additional clerical support. The Receptionist is the first point of contact for the entire organization, which requires a positive attitude and polished, professional appearance. This position will multi-task a variety of front office activities as well as assist with the execution of the marketing strategy of a particular campus or portfolio of courses in order to reach student number targets.
This includes the following Core Value Points (CVPs):
- Assist with Strategy Execution via programme and campus promotion and maintaining a highly professional front of house presence and welcome to all stakeholders of the institution.
- Assist with Student Recruitment by supporting the Recruitment Officer with material and/or confirming (but not booking) recruitment activity details and/or booking of consultations with prospective students and parents. Assist with executing recruitment events on campus and workshops via schools as needed.
- Assist with Admissions Administration via data capture, processing of and communication with enquiries with individual follow up and feedback systems, in order to keep up with targets. This may include calling and follow up with prospective students as required.
- Assist with Advertising and branding by ensuring campus material is available at reception to walk-ins.
- Assist with Communication and Relationshipsthrough contact bookings, taking messages and communicating clearly.
Role Responsibilities and Duties
As an extension and elaboration of the Core Value Points, the following duties are expected to be fulfilled:
High priority:
- Welcoming on-site guests and prospective students, determine the nature of the business and direct guests/prospective students to the appropriate employee.
- Answering incoming telephone calls, determining the purpose of callers, and transferring calls to appropriate employee or department.
- Taking and emailing messages when appropriate personnel are unavailable
- Booking Boardroom/ venues for employees as relevant
- Assist Administrative assistants with clerical duties to include copying, organising/maintaining files
- Manage voicemails and ensure recording reflects office closings and working hours.
- Answering questions about AFDA and provide callers with address, directions and other information requested.
- Receives, sorts and distributes mail to appropriate staff or communicates deliveries accordingly.
- Support administrative and campus events requirements, as assigned by the Recruitment Officer.
- Assist with other duties as assigned.
Medium priority
- Executing continuous and quality Calling (outgoing/follow-up) and Speaking to (incoming) enquiries interested in AFDA as per instruction and targets from Recruitment Officer
- Assist with driving the student application process from enquiry to application, and the registration process from application to enrolment
- Maintaining processes and preparing deliverable as instructed by Recruitment Officer as per targets and/or deadlines
- If/when engaging with prospective students and related stakeholders (eg. parents) including via face-to-face, email and calls. Confident, consistent and professional communication is required to contribute to the optimum conversion of students through the experience of marketing staff
- If/when required, assisting prospective students with the application process, booking and coordinating of consultations/ contact time with prospective students and related stakeholders.
- Provide relevant and accurate documentation and information to prospective students and parents
- Assist with preparing prospective students and related stakeholders for enrolment
- Assist with proactively promote AFDA’s image
- Assist to ensuring accurate and timeous data-capturing, filing, record keeping and management
- Ensure to have an appropriate staff member present at a reception in your absence
- Maintaining a professional appearance in dress, presentation and conduct in the workplace at all times
Accountabilities and Authorities
- Proactively welcome and assist guests coming to the campus
- Assist with achieving short-term and long-term targets
- Achieving calling targets allocated to you
- Assist with communicating to the market as required to increase Open Day, Application Day and Holiday Workshop numbers year on year
- Assist to store material and manage stock numbers. Alert the recruitment officer if additional stock may be required well in advance
- Be alert to security issues with all who walk into campus, and inform the Recruitment Officer, Dean and Operations as required
Company Description
AFDA is the School for the Creative Economy offering outcomes-based degrees and certificates in film, television, performance, business innovation & technology and radio & podcasting. AFDA’s alumni community continue to excel in the industry, and the student productions continuously win awards and are selected for international festivals.
AFDA is registered as the South African School of Motion Picture Medium and Live Performance with the Department of Higher Education and Training as a private higher education institution under the Higher Education Act, 1997. Registration certificate no. 2001/HE07/012.
Requirements
Qualifications and Skills and Experience i.e. Capabilities
- Preferable to have a relevant Diploma or Certificate qualification in a relatable field to Front Office/Administration/Marketing
- Microsoft Office: Proficiency in Excel and PowerPoint
- Excellent typing skills
- Proven job diligence, dedication and attention to detail
- Customer service experience is highly beneficial
- Familiarity and working knowledge of general office machines (i.e. fax, copier, printers etc.) required
- Demonstrate excellent written and verbal communication skills, including the ability to successfully communicate with stakeholders, prospective students, clients and other employees.
- Good interpersonal skills
Contactable references required.
