Sun International: Call Centre Learnership Programme 2019

Location: Sandton

Sun International Contact Centre has a 12 month-Telephone Agents (NQF level 4) learnership opportunities available, inclusive of a generous monthly stipend.

Education

Grade 12 (Matric)

Skills and Knowledge

Good communication skill
Proficiency in English and a second language
Maths Literacy is a pre-requisite to be shortlisted.

Key Performance Areas:

Answer calls received by the contact centre in a professional, friendly and courteous manner (correct volume, tone, pace and pitch of voice)
Direct clients to the correct destination (department / person) through correct screening / questioning techniques
Provides accurate information (including promotion information, functions, facilities, etc) to guests
Answers guest queries accurately
Interacts with the guest and provides service to resolve their individual queries
Delivers prompt service upon first contact
Identifies and resolves potential service issues first time round
Downtime on communication services is corrected